Billing

Billing (/admin/billing) shows your plan, how many people it covers, and what changing it would cost.

Plans

• Free: Free for up to 5 people.
• Pro: paid per person per month, monthly or annually; annual billing costs less per month. There is no base fee and no minimum. The current prices are on the screen, without VAT.

Every person in your directory counts, archived people excepted.

The trial

A new organisation starts with a 14-day trial with no limit on people. The screen shows the day it ends. After that, the organisation is on the Free plan unless it has upgraded, and a notice on the Setup guide says so until you dismiss it.

When the plan is full

On the Free plan, after the trial, People and the Setup guide warn at 4 and at 5 people. At the cap, a sixth person cannot be added, by hand, by import or by sync: the Free plan covers 5 people, so upgrade to Pro to add the rest.

Over the cap (for example when the trial ends with more people than the Free plan covers), adding people is blocked rather than quietly billed, and an import reports the rows over the cap as errors. Nobody is removed and every signature keeps working. To make room, archive people who have left on People, or upgrade.

Upgrade to Pro

Choose the number of seats and Monthly or Annual; the screen shows what you would pay. Upgrade to Pro hands off to Stripe's checkout, so nothing is charged on signplume's own page. On Pro, you can add people up to the number of seats you pay for. If the screen says online payments are not switched on for your organisation, email the support address it gives.

Manage your subscription

Open billing portal opens Stripe's portal, where you cancel, update your payment method or download past invoices, and brings you back when you are done. Cancelling takes effect at the end of the period you have already paid for; your signatures keep working until then.

When a payment fails

• Every admin screen shows a warning that the last payment failed, with the date the Pro plan stops holding, and a link to the billing portal.
• The admins with a confirmed address get one mail about it, listed on Mail as Payment failed. Retries of the same charge send nothing more.
• Nothing changes until that date. After it, the organisation is held at the Free plan, which covers 5 people: nobody is removed and signatures keep working, but nobody new can be added until the payment is settled.
• A successful payment clears the warning.

Export or delete your organisation

• Download data export gives you a ZIP of your people, templates, assignments, brand settings, campaigns and audit log, as JSON and CSV.
• Delete organisation permanently removes every person, template, setting, image, campaign and record, cancels any subscription and signs everyone out. It cannot be undone, so export first. To confirm, type your organisation's handle, shown on the screen.